Powerful
Method to Speed Improvement
For driving real improvement, quickly and efficiently
at comparatively low cost, we have experienced nothing more effective
than an "Improvement Collaborative." It is most
effective when you have a few doing something really well and many
more want to learn too.
Here are the main elements:
Partner on a topic 'ripe for improvement'
We partner with a sponsor to
customize our collaborative structure. Together, we choose a specific
topic "ripe for improvement" and identify organizations that would benefit
from participation. Organizations seeking better performance in
the target topic send small teams to represent them. Typically,
15-40 organizations participate.

Sponsor
provides the context
The sponsor provides the organizational context for the workshop. Typically, the sponsor provides services related to the workshop topic to organizations who are potential participants. The sponsor uses the collaborative workshop to translate knowledge into action in ways that complement traditional seminars, workbooks, brochures, web-sites and other sources of information. The sponsor knows how to find the experts needed to define best practices and key points of implementation.
Experts
help define effective practices
We involve people who have specific knowledge and experience in the collaborative topic (content experts) and people who know how to conduct tests and measure impact (process experts). The content experts define a set of practices that workshop participants will use as the basis for tests in their own organizations. The process experts guide participants in design of tests and collection and display of relevant data. We provide access to all of these experts throughout the life of the collaborative.
Linked
'learning sessions' provide deadlines, sharing
A typical collaborative has three sessions at a central location where participants meet to learn from the experts and from each other. In the first session, the experts present more information than in subsequent sessions. In the second and third sessions, participants share the results of their tests -- both what's working and what's not. In all three sessions, participants get many ideas to test back at their workplaces.
Small
tests on site reduce risk, facilitate change
This is where the real learning happens, where the ideas are tested in the workplace. Participants learn how to:
- use simple testing procedures,
- plot relevant data (to show whether a change actually results in an improvement), and
- summarize lessons learned in order to share with others.
While participants are working on-site, they are linked electronically via phone conferences, e-mail, and the collaborative web site. They also can telephone workshop experts and peers to pose questions and discuss particular problems.
We use the following framework to develop useful tests.
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3 simple questions
G. Langley et al. (1996) The Improvement Guide, Jossey-Bass, San Francisco
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Report results to wider audience to spread
advances
This is a major event that marks the close of the formal collaborative. It is opened up to others in the industry, typically drawing in many more leaders and colleagues who want to learn what has taken place. Teams summarize their results. The best ones tell their stories on center stage. Keynote speakers make presentations. Proceedings can be published for wider distribution. The Report Out with team presentations provides an important deadline and social pressure on participants to make improvements.
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